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This site is the online store for the sale of products via the internet (hereinafter referred to as the "Store") of the company under the name "Chrilia", with a VAT number. EL800614282, Public Financial Service: Kifisias, ΑΕ ΓΕΜΗ 132240401000, El. Venizelou 72 - Nea Erythraia - Greece - 14671 (address), Tel. +30 210 6838 570, Fax. +30 210 6838 569 (hereafter "the Company"). This section clearly and comprehensibly describes the terms of use of the Store. Furthermore, any contract concluded through the Branch is governed by the terms set forth herein and by those agreed upon by the parties, as the case may be. Any other terms are expressly excluded. Without prejudice to the principle of good faith and fair trade and, in general, the provisions governing legal transactions, in particular those concluded at a distance (where applicable), any user entering and using the services of the Shop is considered that it agrees and accepts unconditionally the terms here, without any exception. If a user does not agree with these terms, he / she must abstain from using the Store and from each transaction with it.




The Store may contain links or indications regarding other websites owned and operated by third parties. The Company does not handle and control and therefore does not bear any responsibility for any information, product or service contained therein. Therefore, for any problem that may arise during your visit or use, you should address directly to the legal representatives of these websites, who are responsible for the provision of their services. The Store may, for any reason and without notice, change these Terms but will use its best endeavors to indicate any changes to these terms with a notice on the homepage. Continued use of this web site by users after the date of any changes to these Terms will be construed as acceptance by users of these changes.


The Company does not in any way declare that the information contained in the documents and announcements published on this server is suitable for any purpose. Any such document and associated graphic representation is provided "as is" without any guarantee of any kind whatsoever.


The Company is not liable or liable for any damages (including damages for non-material damage) resulting from the failure to provide support services.


By using the Store, the user declares that he agrees that the use is made on his own responsibility and acknowledges that, although the Company makes every effort to provide high quality services, it is not possible to guarantee that there will be no interruptions in the use or mistakes in the content of the store. The pictures of the goods are indicative. The user may examine the goods in the physical stores of the Company, provided that the availability of a code may differ from store to shop.

The User of the Branch (including any person using the Store, with or without rights of use, with or without connection, as well as anyone who is legally liable for acts of a third party using it, such as a legal counselor or the legal guardian of a minor) declares that he is legally capable of entering into a contract with the Company through the Branch, and also to use the Store under the terms and conditions set forth herein. Also, as long as the use of the Branch is made by linking it to the User login, it accepts that it is personally and financially responsible for any use of the Store, even if the use of the Store is done by others, e.g. persons residing with him. The registered user agrees to prohibit any use of the Store by minors using his account or his / her name.


The user is free to use the Store in accordance with these terms, law and morality. The responsibility for the contents of the transactions lies solely with the user. The Company does not perform any kind of correction or intervention in the data that the user transfers, which must correctly fill the fields in the online forms of communication.


The user agrees and undertakes not to use the Store for:


a. Send, post or transmit in any way any content that is or may be judged for any reason unethical (offends good morals, social values, minors, etc.) or unlawful or, in general, offends, harms or damages the Company or anyone third party and their legitimate goods,

b. Upload, post or transmit in any manner any content for which users have no right to transmit under law or valid contracts (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by agreements confidentiality) and any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties; or It contains malicious software designed to interrupt, damage, destruction or equipment the operation of any computer software or hardware,

c. Any other deliberate or unintentional breach of applicable law,

d. Any collection or storage of personal data about other users.

Without prejudice to any other right of the Company, any use contrary to the foregoing may result in interruption of the services provided without notice. The user agrees that the management, employees, partners and shareholders of the Company are not liable for any breach of the above obligations on behalf of the User.




For signing a contract with the Company (eg purchase of goods) through the Store, registration is not required in the Store (using "username" and "password"). During the purchase process, the user will be asked to login (if already registered) or to indicate the items to which the item will be sent. If the user wishes, he or she may either sign a password, and so his or her data will be stored for future transactions or not state a password, so in future transactions it will need to resume the declaration of the relevant data.


Only name, postal address, contact phone number and e-mail are required for registration. This information remains completely confidential, as described in detail in the paragraph on Privacy.


Orders are made in writing via the internet by filling in and sending the relevant form available at the Store. The contract ends when the user receives the order status with "Shipped". Other status order updates are displayed on the user's screen and sent by e-mail to the email address registered by the user. During the processing of each registered order, the stock availability of the ordered products is also confirmed. If the availability or delivery time differs from the one posted on the goods page, the user will receive an update.


Before sending the order, the user, in addition to the knowledge of the terms hereof, receives the following information:


a. That user's policyholder is the Company, the full details of which are mentioned herein,

b. The main characteristics of the goods ordered,

c. The total price of the goods, including VAT. and any other charges and, where applicable, all additional shipping, delivery or mail charges and any other charges,

d. The arrangements for payment, delivery, execution, the deadline within which the Company undertakes to deliver the goods,

e. That the user may submit any complaint in any way, in particular by telephone to +30 210 6838 570 or by e-mail at and that the Company, after examining the complaint, will contact the user as soon as possible,

f. Whereas, given the use of the Internet as a means of distance communication for the conclusion of the contract, there is no user charge on behalf of the Company for the use of the Store,

g. That the user has a right of withdrawal in accordance with the conditions, deadline and procedures for exercise of the right mentioned below,

The Company is liable for actual defects and lack of agreed properties in accordance with Article 534 et seq. of the Civil Code and that the Company provides a further commercial guarantee and after-sales support to the Company in accordance with the terms set out below,

i. That the Company strictly adheres to the Code of Conduct of the Hellenic Association of Distance and E-Commerce Businesses (EPAR) - a copy of which can be downloaded at - to which the user he may also address any complaint or remedy.

The Company does not bear any liability and does not cover differences in the prices of products purchased from a physical store of the Company and the user subsequently finds the existence of a lower price in the Shop or vice versa.


Any product offers are valid until stocks run out.


The Company is not responsible for any errors in features, photos, and product prices listed in the Store and can not guarantee that there will be no errors of any cause when importing and / or updating the features and / or price of a product. For this reason, in good faith, if the user discovers that a good is offered at an abnormally low or high price in relation to its market value, he must contact the Company by e-mail at the address before proceeding with his order


The Company provides the possibility of ordering the goods available through the Store or receiving the goods from the Company's physical stores in Greece on the link to the company's branch network of natural gas The user has the option of choosing through the store the item (s) he / she wishes to buy as well as the receiving store of the purchase product by repaying the purchase price by cash or card upon receipt of the goods at the physical store he has chosen . This order will be valid from the moment the user receives an informative e-mail about the dates of receipt of the order from the physical store and for as long as it refers to that e-mail. If the user does not arrive at the store and pays the price within the aforementioned period, the order will be canceled, which will not be the responsibility of the Company for that reason. If a user abuses this possibility (for example, a repeated order without receipt from the store), the Company may refuse and refuse the order.


According to the Directive 2013/11 / EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility to solve online consumer disputes through the Alternative DisputeResolution procedure in the European Union as a whole is now provided for. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODR). To use, click here.




The Store includes intellectual property belonging to the Company and protected by law. All contents of the Store are intellectual property of the Company (or third parties contracted with it) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the Company. In particular, the copyright of the contents of the Store, including but not limited to all documents, files, texts, images, graphics, accessories and the code contained therein, as well as the overall image of the Shop, are intellectual and industrial property of the Branch unless otherwise stated and protected by the relevant provisions of Greek Community and international law. The appearance of this material in the Store does not in any way involve the transfer or assignment of a license or right to use it.


The Store authorizes users to copy and print extracts or documents from this website (except for content held by a third party and designated as such) for non-commercial use on their own behalf, since each copy or extract of the documents these or the pages obtained retain all copyright or other proprietary notices and any disclaimer contained therein. In addition to this limited license, nothing in the Store should be construed as guaranteeing any other right or license relating to any copyright, patent or trademark of the Store and the Company or any third party. All Store logos and trademarks may not be used or reproduced without the prior written consent of the Company. Unless otherwise stated, the copying for commercial purposes, modification or reproduction of part or all of the contents of this website in any form based on it and / or its content or the integration on other websites of electronic systems recovery, is prohibited. No link in the Store may be included in any other web site without the prior written approval of the Company.




Users can be priced either with a retail receipt, delivered at the time of delivery or receipt of the goods, or with an invoice if the user is a freelancer or a commercial enterprise.


For product shipments within Greece, the user can choose as a form of payment a cash deposit, bank deposit, credit card or PayPal. In the case of a cash payment, the user is required to pay the total amount to the mail or to the courier employee who will deliver the parcel. In the case of a credit card option, a corresponding charge will be made to the user's card account.


Transactions made through a credit card through the Store will be displayed on the user's credit card account on the "CHRILIA" reason. If it is proven that a third party credit card has been fraudulently used without his fault, this charge may be canceled upon request by the Bank which has issued the credit card, which must investigate the complaint. For this reason, any injured third party shall be obliged immediately upon realizing that this event has occurred, to inform the issuing Bank so that it can be canceled and that its use is blocked by unauthorized persons.


In both cases a refund is made if the user decides to return the product. In the case of cash on delivery, the user receives a check on the day, in the case of credit card purchases, the credit card is immediately credited, while in case of purchase through PayPal, the money is credited to the Paypal user's account.


Deliveries of products outside Greece are made only by courier and credit card or PayPal.




The goods can be shipped from the Company anywhere, at the place the user will indicate on the order form. Shipping costs depend on the total order weight, the shipping method and the country of destination.


The exact shipping costs are automatically displayed in the shopping cart and there is a choice of alternative shipping or receipt methods.


The Company will make every effort to send the products within Greece within 1-3 business days (Monday to Friday) for courier deliveries and within 8-10 days for deliveries by mail. Deliveries outside Greece are made only by courier and the time required varies depending on the country of dispatch. The maximum delivery time can not exceed 30 days.


The Company is not liable for delays in execution (including delivery) due to cases that can not be attributed to the Company's liability or due to force majeure and therefore the Company is entitled to an extension of the execution time. Force majeure means any event outside of the Company's sphere of control which it could not anticipate and prevent and results in the Company being unable to meet all or part of its obligation under the contract. If such incidents last for more than one month, the contract may be terminated by any party without compensation.


In any event of delay of delivery beyond the agreed time, the user must request the Company to deliver within a further period of time appropriate to the circumstances and only if the goods are not delivered within this additional period, the user is entitled to terminate the contract. The above does not apply when the delivery within the agreed time limit is significant in view of all the circumstances surrounding the conclusion of the contract or if the user has informed the Company prior to the conclusion of the contract that the delivery is required to take place in or until a certain date. In these cases, if the Company fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. Once the contract is terminated, the Company must return, without undue delay, all the money paid under the contract.


Ownership of the goods is transferred after full payment of the consideration. The risk of loss or damage to the goods is transferred to the user when he or a third party designated by him and other than the carrier has acquired the physical possession of the goods. However, the risk is passed on to the user when delivering to a carrier if the user requested the goods to be transferred from a carrier of his choice and was not offered by the Company (subject to the user's rights against that carrier).




In the case of liability of the Company for a defect or lack of property status, the user is entitled, at his option a) to demand, without charge, the repair or replacement of the product with another, unless such action is impossible or requires disproportionate costs; (b) request a reduction in the price; or (c) withdraw from the contract of sale, except in the case of a material defect. In order for a property to be considered as agreed, it must have been agreed in writing. If the buyer chooses to correct or replace the product, the Company must make a correction or replacement within a reasonable time. The above user rights are expired after two years for mobile things.


The Company provides a commercial guarantee of good service and free repair to its own service, which varies according to the good, up to 2 years, from the acquisition of the physical possession of the good. The warranty offered for each product is given in its detailed description. After the warranty period, repair services are offered at very reasonable rates for the entire life of the product. The Company does not warrant or warrant protection for the suitability of a product sold for any particular purpose.


The commercial guarantee covers the free repair of the good (work and spare parts) from normal use. Damages from mismanagement, force majeure and generally harmful exogenous factors are not covered. The user is charged with the cost of transportation to and from the repair workshop, whose visit is additionally charged to the user's premises. The warranty does not apply in the event of an unauthorized technician's intervention. We inform you that Chrilia is not responsible for any damage and damage to the products after use and is under no obligation of replacement. In order to replace products and any form of repair of products, only the delegation itself is competent.




The user may, by any means of communication, cancel an order he has given by any means of communication so that he can not be executed, provided that it has not already been executed (orders that are in the "Pending" or "Processed" or " Ongoing").


The user may, within 14 calendar days of the delivery of the goods to the user (or the delivery to a carrier chosen by the user other than the one offered by the Company), withdraw from the contract with the Company (ie for all goods of each order). The Company will return to the user all the money received from him (by credit to his / her debit / credit card account or via PayPal if he used them for the transaction, otherwise by a check of the day to be mailed to him / her); in each case, no costs will be charged for such a refund - including, where applicable, the cost of delivery (excluding additional costs due to the user's option to use a delivery method other than the cheaper esterified delivery method offered by the Company), without undue delay and in any case within 14 calendar days from the day the company will be informed of the withdrawal to the user (via email, phone or return statement). In this case, the user must return the goods to the Company at his own expense and at his own expense without undue delay and in any case within 14 calendar days of the day he declares he is withdrawing from the contract. The user bears responsibility only for any reduction in the value of the goods resulting from handling which was not necessary to determine the nature, characteristics and operation of the goods. In simple terms, the good must be in a condition that allows its resale, so you can try the good but not use it. The special tag and labels of the product have not been removed or destroyed in any way. No pieces have been removed from the bracelet to fit the user's wrist or any modification has been made. Indicatively, if you bought a watch, you can try them at home, but not to wear them out. In addition, the returned goods should be exactly the same as before the sale with the change card worn in, in its original original packaging (box, nylon, foam, which should not have tears or damage / damage) and all contents of the original packaging (instructions for use, features and warranties, connection cables, installation software, etc.). The Company is entitled to delay the refund until it receives the goods back or until the user provides the Company with proof that he has sent the goods back, whichever is the earlier. The user may return the good himself at the Company's headquarters or at any of its physical stores. A good that was sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the refund. For the rest, the applicable provisions of the rescinding Law 2251/1994 apply.


Alternatively, if the user does not wish to withdraw from the contract, he is entitled within the same withdrawal period (14 days after delivery, etc.) to replace any goods in the order with another item in the same condition, without , in this case, be charged (the user) with new shipping costs.


The above applies to orders placed via an online store, by telephone or any other means of written communication, even if you have chosen delivery from a specific store as a delivery method. For purchases you make through our branch network, you can only be replaced with another product, not a refund.


The right of cancellation, withdrawal or replacement should not be confused with defective goods, as they are covered by their respective warranties, and responsible for replacing them is the official chip dealerships.




The Company through its online stores uses your e-mail address if you signify your consent through the specific fields of registration to advertise its products and services. You retain the right to access your personal data held by Chrilia and your consent data, as defined in EU Regulation 2016/679 and the relevant applicable National Law.


Sending newsletters is only available to subscribers who have chosen to receive them and is fully technically compatible with mailing regulations. offers Newsletter subscribers the option to delete them from the recipients list. When a subscriber chooses to delete it from the recipient lists, then his email is permanently deleted. Newsletter subscribers' emails are used exclusively for this purpose and for no other purpose. The newsletters that the public receives by subscribing to the mailing lists are copyrighted by Chrilia and are therefore protected by the relevant provisions of Greek law and international conventions. Chrilia reserves the right not to write a person to the recipient lists or to delete them from them.




The Chrilia considers it extremely important to protect the personal data of those visiting our website. For this reason, it has taken the necessary steps to comply with all rules for the protection of personal data. We handle the "personal data" according to our Company's Privacy Statement as well as in accordance with European Legislation and any other applicable in the field of the storage, processing, access and transfer of personal data. The website, in which the privacy policy ("policy") always appears and which asks you for any information, collects, maintains and secures such personal information in accordance with the above policy as well as with the applicable legislation and the applicable regulations and instructions. This policy applies to personal information (as defined below) that you have provided yourself and by means of communication (such as websites, e-mail and other online tools) that have a link to that policy. This policy does not apply to personal information collected from sources and means of communication outside the internet, except in cases where such personal information was given to us in writing.

We collect only personal data in relation to you, if you choose to grant them to us. We do not share any personal data with third parties for our own commercial use unless you have expressly authorized us. Please read this Statement to learn more about how we collect, use, share and protect information online:


a. Information collected

Our store generally uses two ways to collect personal information online: Information we receive

- Personal Information: You can visit our website without giving us any personal information. We may collect your own personal identification information (such as name, address, telephone, e-mail address and other personal information) only if you choose to give us.

- Aggregate information: In some cases, we also remove personally identifiable information from data you have transferred to us and keep them in aggregate form. We may also combine this data with other information to generate anonymous, aggregated statistical data (eg, number of visitors, domain name of the Internet Service Provider) that help us improve our products and services.


b. In addition, through the use of the Store, the User acknowledges that when concluding contracts through it, it is necessary to provide certain information relating to Personal Data which will be processed and incorporated into files that have previously been notified to the Competent Authority and for which the Company is designated as the Processing Manager. The Company does not collect Sensitive Personal Data (eg age) unless the user asks for commercial reasons (eg 10 years of age for the purpose of choosing a cosmetic product for that age group).


The collection and processing of Personal Data is intended to record the contractual relationship with the Company, to control, improve and adapt to preferences and choices relating to goods and to send by electronic or traditional means of administrative, technological, organizational and / and commercial information about the Company. The user has the right to have access to the file at any time and to request correction or deletion of any data that concerns him or her.

The Company guarantees the confidentiality and security of the Personal Data, but may disclose to the competent Public Authorities any Personal Information or any other information held or accessed through its systems, provided that this is dictated by any applicable law. The user guarantees and bears responsibility for the truth, accuracy, validity, authenticity, relevance and relevance of the Personal Data that he notifies to the Company.

The Company, subject to the explicit consent of the user, enables users to be informed about new goods placed on the market and other offers, payment arrangements etc. by sending advertising or newsletters to their email or postal address or by phone. In any case, the user may stop receiving promotional messages at any time. When the user sends any request to the Company, the information provided to them is private and will only be used for the requested action. The content is transferred to a third party only to the directly interested recipient and to a lawful authority if requested by the Company or if the content of the message is offensive or harmful to the Company or third parties whose interests the company is supposed to defend third-party users, suppliers, etc.).


c. Your choices

You have various options regarding the use of our website. You may decide that you do not wish to send any personally identifiable information by not entering these items in any field on our site and by not using any personalized service available, if any. If you choose to submit your personal data, you have the right to view and correct or delete these data at any time by accessing your application. Some websites may request permission for specific uses of your information and you may either agree or refuse to use them. If you choose specific uses or communications, such as sending electronic newsletters, you will be able to stop recording at any time by following the instructions given in each communication. If you decide to interrupt your subscription from a service or communication, we will ensure that your data is removed immediately, although we may ask for additional information before we make your request satisfied.

As described below, if you want to prevent cookies from being caught so you can not recognize yourself when browsing our web pages, you can set your browser to refuse to receive cookies or to notify you whenever they are sent to you.


d. Security

Our store uses technology and security measures, rules and other procedures to protect your personal data from any unauthorized access, misuse, disclosure, loss or destruction. In order to ensure the confidentiality of your data, also uses firewalls and password protection programs in line with international market standards. It is, however, your responsibility to ensure that your computer is sufficiently secure and protected against malicious software, such as Trojan, viruses, etc. You should be aware that, without adequate security measures (eg secure browser setup, up-to-date virus software, effective firewall, non-use of dubious sources etc.), there is a risk that the data and codes you use to protect access to your data, disclose to unauthorized users


e.Links to other websites

Our site may contain links to a number of web pages that may include useful information for our visitors. This Privacy Statement does not apply to these sites, and we encourage you to visit them directly to inquire about their privacy policy.


f. Statement on the confidentiality of minors

Our website is addressed to adult audiences. We do not collect personally identifiable information from anyone we know is under the age of 18 without the prior, verifiable consent of its legal representative. His legal representative has the right, at his / her request, to see what information was given by the minor and / or to request their removal.


g. Updating the privacy statement

From time to time our Store may revise the content of the privacy statement on the Internet. These changes will appear immediately on this page which we ask you to visit frequently. The continued use of our site will indicate your consent to the use of the new items.


How to contact our Store

To ask us questions or if you want our Store to change or modify your profile, please contact us in writing at the following address:

i. Automatically collected Information

A specific type of information is collected automatically whenever you come into contact with our web sites as well as through some emails we exchange. The automated technologies we use can include, for example, web servers / web addresses log, cookies and web beacons.




Privacy is governed by the principles of EU Regulation 2016/679 and the relevant applicable National Law.


The use of the Store and any contract concluded through it is governed by Greek law, in particular the laws governing issues relating to electronic commerce, distance selling and consumer protection, and is subject to the exclusive jurisdiction of the courts of Athens, explicit surrender of competence.


Any of these conditions will be in violation of applicable law, it shall automatically cease to apply, without in any way prejudicing the validity of the other terms. If any part of a contract entered into through the Shop is found to be invalid or unenforceable by a court order, the rest of the contract will continue to apply.


The Company may conclude an agreement for the assignment of its obligations to a suitable third party. Otherwise, no party will be entitled to assign or transfer its rights or obligations.


All notifications must be made in writing by hand or by post.


If the shop is used by another country outside Greece, the user is also required to comply with the law of that country.


The above terms are the full agreement with the Company, which reserves the right to modify or renew or delete all terms herein without any notice. Modification or renewal will apply once the current text is updated for any change.